Got a question? Try our list of frequently-asked-questions below. If you have a question that is not answered on this list, contact us today and we will be happy to help.
Big Egg Media is an industry-leading multimedia business run by brothers Gareth and Edwin Davis. Read more about us »
Big Egg Media is a registered Australian business and is the trading name of E O & G F Davis. Our ABN is 61 059 489 901.
Big Egg Media's office is located in Adelaide, South Australia and we service Australia-wide. Our address is:
Shop 9 upstairs
13-23 Unley Road
Parkside SA 5063Phone: (08) 7120 9921 (Adelaide, South Australia)
Please contact us to make an appointment beforehand.
We allow drop off and pick up of items and products, and will also post and courier completed items to you for your convenience.
On completion of a job, we will provide you with a Tax Invoice. Payment can be made prior to pickup via electronic bank transfer (See details below), or by cash or cheque (made out to 'big egg media') upon pickup.
Electronic Bank Transfer account details:
Sorry, we do not currently offer payment via Credit Card or EFTPOS.
All payments, unless otherwise arranged with big egg media, are due within 14 days of the completion of work. Late and overdue payments are subject to administrative fees and storage fees.
Larger jobs may require an upfront deposit prior to the commencement of work and progress payments during the period of work or service.
If you live interstate or can't visit our office for any reason, you can post or courier items to us. Please include your return address and contact details, as well as information on what you'd like done. We can then post or courier the completed work back to you, along with your original items.
If posting, we recommend and use Australia Post Express Post or Registered Post.
All customer and personal information is kept strictly confidential. Your personal details won't be shared with any other person without your permission.
We send a Newsletter containing news, promotions and information about our multimedia services to big egg media customers, and to those who opt in at our website. You will always have the option to unsubscribe from this if you wish.
Our turnaround time depends on 2 things: how big your job is, and our current workload at the time.
For most jobs, the turnaround time is around 1 week (5 business days). For 6 - 12 video tapes, it may take around 1 - 2 weeks, and for 20 - 30 tapes it may take around 4 - 6 weeks to complete.
For urgent jobs we offer a priority service, where your job jumps to the head of the queue for immediate attention. For most small conversion jobs, this would be same- or next-day service. Our priority service incurs a surcharge of $45 for jobs under $200, or a 25% surcharge of the total cost for jobs over $200.
Our Standard video tape conversion rate is $35 for the first half hour of each tape, then $25 per half hour thereafter. This includes a high quality transfer process, DVD chapter points every 5 minutes, and a personalised DVD menu, cover and label.
Additional DVD copies can be purchased for $10 each (good as a backup or to share with family & friends).
The total conversion cost depends upon the duration of footage on each tape, and we cannot always give an exact estimate of costs if the duration of footage on the tape is unknown. If you know the length of your tape, you can work out a rough conversion cost using the following table:
| Duration of footage (minutes) | Cost |
|---|---|
| 0 - 30 | $35 |
| 31 - 45 | $47.50 |
| 46 - 60 | $60 |
| 61 - 75 | $72.50 |
| 76 - 90 | $85 |
| 91 - 105 | $97.50 |
| 106 - 120 | $110 |
| 121 - 135 | $122.50 |
| 136 - 150 | $135 |
| 151 - 165 | $147.50 |
| 166 - 180 | $160 |
We are able to convert the following types and formats of video tapes to DVD:
We can also convert and handle virtually any format of digital video files, including:
Our video tape conversion service will usually give a slight improvement in quality for many video tapes, and we optimise our equipment for each tape to give the best possible conversion quality. Using professional video equipment that stabilises the picture and boosts the brightness or colour of the video, we are able to offer a better quality result than is generally achievable from a domestic VCR or VHS/DVD combo recorder. These adjustments are all included free of charge in our video conversion service.
If the video is of poor quality or in bad condition, there may not be much that can be done to improve the quality of the footage.
Advanced and more complex enhancements come under our video editing service, which is charged at $99 per hour, charged in 15 minute blocks. More information on Video Editing »
In most cases we are able to fix snapped or scrunched-up tapes and cracked cassette shells. A tape repair will usually cost around $30, but will depend upon the amount of damage to the tape, and the amount of work needed to fix it.
Tapes with dust on the outside are usually fine to convert, as we'll brush the dust off them. We are unable to convert excessively dirty or mouldy tapes, as dirt and mould can damage the fragile components in our equipment.
If you can't remember what's on your tapes (this easily happens if you haven't watched your videos for 10 or 15 years!) we're happy to pop a tape into one of our video players to confirm it contains the footage that you want. An additional charge will apply for longer viewing sessions over 5 minutes (usually between $20 - $60).
Big Egg Media offer all types of video editing services, and we are able to work with you to edit your videos. We are able to cut and re-order footage, add titles, images and special effects, and add background music to play behind your video. Our video editing service is charged at $99 per hour, charged in 15 minute blocks, with a minimum charge of $50.
Yes, Big Egg Media can convert your tapes to digital video files, enabling you to edit them on your own computer. Video files are higher in quality and easier to edit than a standard DVD video.
Just supply us with your own external USB or FireWire hard drive in either Mac or Windows NTFS format, and we will copy the converted files on to your drive.
We can create and handle virtually any format of digital video file, including:
We certainly can convert your videos to digital video files on a hard drive - just supply us with your own external USB or FireWire drive in either Mac or Windows NTFS format.
Due to the size of converted videos (often many gigabytes GB), a USB thumb drive is usually too small to fit video files.
Yes, we are able to compile multiple videos and tapes onto one DVD. A DVD can hold around 2 hours of high quality footage, so for tapes longer than 2 hours, we span the video across multiple DVDs.
Our customers are impressed by the quality and presentation of our DVD conversion. For most standard jobs, your DVD will include:
Our turnaround time depends on 2 things: how big your job is, and our current workload at the time.
For most jobs, the turnaround time is around 1 week (5 business days). For 6 - 12 audio tapes or records, it may take around 1 - 2 weeks, and for 20 - 30 tapes or records it may take around 4 - 6 weeks to complete.
For urgent jobs we offer a priority service, where your job jumps to the head of the queue for immediate attention. For most small conversion jobs, this would be same- or next-day service. Our priority service incurs a surcharge of $45 for jobs under $200, or a 25% surcharge of the total cost for jobs over $200.
Additional CD copies for all conversions can be purchased for $10 each (good as a backup or to share with family & friends).
Audio Cassette Tapes
Our Standard audio tape conversion rate is $35 per cassette tape, and includes a high quality transfer process, CD track markers, and a personalised CD cover and label. We also offer an optional audio restoration service for an additional $25 per tape. This gives quite a good quality result, especially at removing unwanted background noise that is sometimes heard on cassettes.
Vinyl Records
Our Standard Vinyl Record & LP conversion rate is $38 per LP or $30 for EPs (singles), and includes a high quality transfer process, CD track markers for each song, and a personalised CD cover and label. We also offer an optional audio restoration service for an additional $25 per record. This gives quite a good quality result, especially at removing unwanted background noise, hum and pops that are often heard on vinyl records.
Reel to Reel audio tapes
Our price for converting reel to reel tape to CD is $66 per hour of audio (with a minimum charge of $38.50 per reel), which includes CD track markers and a personalised disc label and cover. We also offer an optional audio restoration service for an additional $33 per hour of audio. This gives quite a good quality result, especially at removing unwanted background noise, hum and pops that are often heard on old reel to reel tapes.
We are unable to convert micro-cassettes and 78" speed vinyl or acetate records.
In most cases we are able to fix snapped or scrunched-up tapes and cracked cassette shells. A tape repair will usually cost around $30, but will depend upon the amount of damage to the tape, and the amount of work needed to fix it.
Warped tapes will often jam and refuse to playback, so we can transfer the tape to a new cassette shell.
Tapes with dust on the outside are usually fine to convert, as we'll brush the dust off them. We are unable to convert excessively dirty or mouldy tapes, as dirt and mould can damage the fragile components in our equipment.
We are able to offer the following audio restoration and enhancement services:
The amount of improvement possible depends upon the quality of the recording, and the condition of the audio tape or record. If the audio is of poor quality or in bad condition, there may not be much that can be done to improve the quality.
Advanced and more complex enhancements come under our audio editing service, which is charged at $99 per hour, charged in 15 minute blocks.
Yes, we can convert your audio to the following audio formats: MP3, AAC, AIFF, WAV or ogg vorbis.
We would provide the files to you on a data CD-ROM, or can copy them onto your USB flash drive or external Hard Disk Drive.
We specialise in filming and producing videos for:
Video production is a professional service using specialised equipment, computer software, human skills and experience. The cost for a production greatly depends upon the nature and size of your project, and we'd need some information from you before we can provide an estimate of costs. Our standard rate for a camera operator or video editor is $99 per hour.
Please contact us today to talk about your project, we'd love to hear from you.
Yes, we can create an online promotional or training video that is easy to understand and that clearly delivers the key aims and messages required to reach your audience. A promotional video is the best way to quickly engage your audience and increase revenue, which is vital in a world of information-overload, and where more and more business is conducted on the internet.
We can edit footage that you have shot using your own camera. You will surprised at the professional results we can achieve using your footage!
We use the industry standard Final Cut Pro editing software on Mac, as well as other specialised programs where required.
The three main steps involved in any video production are:
Big egg media's video production services include a detailed planning and pre-production process with the client, which greatly aids in the success of the project. Our high level of attention to detail also ensures every angle of production is covered.
Yes, we can provide website hosting if you already have a website. Our hosting account costs $130 per year, and includes:
Yes, we can provide email hosting services for you, and re-direct your domain name to our hosting server. The cost for email hosting in $130 per year.
Yes, it is easy to transfer a domain name to be managed by us, or to re-direct it to point to our hosting server.
Yes, we are able to offer updates and maintenance to websites that have not been created by us. Please contact us with your requirements »
Yes, we can setup a comprehensive email mailing list system that includes the design of an attractive email template, user signup and tracking, detailed statistics (such as which users open the email and what links are clicked most), and integration with Facebook and Google Analytics.
Yes, we can create an online promotional or training video that is easy to understand and that clearly delivers the key aims and messages required to reach your audience. A promotional video is the best way to quickly engage your audience and increase revenue, which is vital in a world of information-overload, and where more and more business is conducted on the internet.
Yes, Big Egg Media can develop a fully functioning online store, whether it be for 1 or 1000 products. We use secure and trusted payment systems, as it is vital that customers' credit card information is kept secure and confidential at all times. Contact us for more information »
You may also wish to contact your bank for more details on their online merchant services for businesses.
Our standard charge for photo scanning is $1.50 per photo for 6x4 size and under, with a minimum charge of $45 per job. Very large photos will be charged at up to $3 per photo depending on the size.
Our standard charge for slide & negative film scanning is $1 per image for standard 35mm film, with a minimum charge of $45 per job. Odd-sized or unusual format slides or negatives that require manual cropping may cost more, usually around $2 each.
Our turnaround time depends on 2 things: how big your job is, and our current workload at the time.
For most jobs under 200 images, the turnaround time is around 1 week (5 business days). For 300 - 600 images, it may take around 1 - 2 weeks, and for thousands of images it may take around 4 - 6 weeks to complete. Please speak with us to see how quickly we could do your large scanning job.
For urgent jobs we offer a priority service, where your job jumps to the head of the queue for immediate attention. For most small scanning jobs, this would be same- or next-day service. Our priority service incurs a surcharge of $45 for jobs under $200, or a 25% surcharge of the total cost for jobs over $200.
We can scan the following formats of slides, negatives and film:
We create professional DVD Video Photo Slideshows incorporating your old photos, slides, or negatives together with music and titles, which makes a great gift idea or is perfect to show at a 21st birthday party, Wedding, 60th Anniversary, Funeral or Memorial Service. More information on our DVD Photo Slideshows »
Some photo restoration is available, and includes removal of dust and scratches, sharpening and recreating natural colour. Our rate for photo editing services is $99 per hour, charged in 15 minute blocks. View a restoration example »
We use professional equipment to achieve an impressive result. Our colour restoration, included free in all scans, is great at bringing a faded image back to life.
We scan images at a high resolution that is suitable for most general use and reproduction. The standard DPI for slide and negative scanning is 1200 DPI. For scanning of photos and prints, the standard is 800 DPI for a 6x4" photo, or 1200 DPI for smaller images.
We are able to scan up to 6400 DPI for extremely high quality and large sizes - additional costs apply.
The cost depends upon the number of copies you require, and the printing and packaging options.
Generally, the more copies you have produced, the cheaper it will be per copy. Contact us now and we'll be happy to provide you with an estimate.
We use high quality Taiyo Yuden CD-R and DVD-R discs, which are renowned for their low error rate and high quality. We burn DVDs at 8x and CDs at 16x speed, which enables greater compatibility with older players.
For urgent jobs we offer a priority service, where your job jumps to the head of the queue for immediate attention. For most small jobs (under 100 copies), this would be same- or next-day service. Our priority service incurs a surcharge of $45 for jobs under $200, or a 25% surcharge of the total cost for jobs over $200.
For under 500 copies, discs that are duplicated (burned) cannot be encoded with copy protection – this is the nature of blank DVDs or CDs. Copy protection is typically only available for larger replication runs of 500 discs or more, where the disc is 'pressed' in a factory. Please contact us if you require a replication with copy protection.
We keep things simple, and provide the following packaging options:
We do not offer cardboard sleeves or inserts, or other more complex options.
General
Video Tape Conversion
Audio Conversion
Video Editing & Production
Website Design and Development
Slide, Negative & Photo Scanning
DVD & CD Duplication